SAMPLE SCRIPTS: #

PHONE:
Hey PATIENT, it’s NAME with ABC Chiropractic, how are you doing? (Let them answer) Well that is great to hear. Say, we noticed you didn’t have an upcoming appt on the schedule (or it looks like you missed your appointment at XX), so we wanted to make sure to get you down! Tons of GREAT times available, would you prefer Tuesday at 8am or Wednesday at 3pm?

VOICEMAIL:
Hey PATIENT, It’s NAME with ABC Chiropractic. We noticed you didn’t have an upcoming appt and that you were due for your next adjustment. I am going to send you a text, if that is easier to respond to with a couple of great times this week. If we don’t hear back from you, we will be sure to follow up (later this week)

TEXT:
Hey PATIENT, following up from my voicemail. Lots of great times this week open for that appt, would you prefer Tues at 8am or Weds at 3pm? If I don’t hear back I will be sure to follow up later this week. Have a great Day!

***It is not abnormal to receive a significant number of voicemails, especially on the first attempt or if you are new to implementing this procedure. The closer to the last missed appointment the higher success of scheduling. ***